Webinars

Maximum Information at Your Convenience
 
At Baptist Leadership Group, we maximize on-line technology to make participation in our educational programs faster, more efficient and less expensive for you.
 
All you need to participate is a phone line and a web browser.  A live question and answer capability allows you to type in questions throughout the program, and our presenters will answer them for the entire audience. And the best part – you can have as many people from your organization participate through the same phone line and web browser as you want. Each conference lasts approximately one-two hours and is led by a Baptist Leadership Group expert.

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Next Webinar 

Internal Champions: The Not-So Secret Ingredient to Patient Experience Success

Thursday, December 18 at 2:00pm - 3:00pm CT

Presented by:
Leigh Ann Bradley
Director of Patient Experience Coaching
HealthStream

Webinar Description: 

By many accounts, the role of internal champions in improving the patient experience is growing at a rate never seen before in healthcare. Coordinators, Managers, Directors, and Vice Presidents of the Patient Experience are integral to creating and sustaining a culture of Patient-Centered Excellence. In our work throughout the country as coaches for the Patient Experience, we find organizations instituting roles to ensure accountability for implementation of patient experience practices.

Join us December 18th for our upcoming webinar, Internal Champions: The Not-So Secret Ingredient to Patient Experience Success. Leigh Ann Bradley, Director of Patient Experience Coaching, will offer insights into maximizing the role of internal leadership and coaching while working side-by-side with healthcare leaders from the senior team to the frontline. Using a case study based on our clients’ champions, she will demonstrate characteristics needed for the role. Her perspective will include not only a glimpse into the coach’s toolbox but also a look at our proven model for coaching success.

At the end of this webinar, you will be able to:

• Define characteristics of an exemplary internal champion
• Understand how coaches work to create a culture of excellence
• Recognize why the best organizations are creating internal champions to develop and sustain patient excellence