Overview

Our tools, tactics and best practices are evidence-based, outcomes driven, and tested and proven at our living laboratory at Baptist Health Care. We provide cutom, individualized coaching, as well as, training tools that produce measurable, sustainable increases in HCAHPS, patient satisfaction, employee engagement, quality outcomes and profitability.

Training Curriculum

  • Purposeful Rounding
  • Words the Work and RELATE: Patient Centered Communication
  • Vital Conversations: Performance Management

 

Software Accelerators

  • Patient Tracking System
  • Leader Performance System
  • Daily Line-Up
  • Bright Ideas Manager
  • Eclipse Post Discharge Call Solution

 

We strive to create high-performing patient care facilities through the coaching and training of these tools and systems. 

Contact us for more information.