Purposeful Rounding

If you have a highly engaged workforce, how much can your hospital revenue increase annually?”  Remarkably, your bottom line can go up by 250% when you have engaged, committed employees.  Research also shows that when you score in the top quartile for engagement on employee satisfaction surveys, you see a 40% lower turnover rates.
Healthcare Executive, Engage but also Enable Your Employees, Jan/Feb 2010
 
Purposeful Rounding helps you fully engage your employees and retain high performers through consistent, transparent and open communication, and empowerment at every level of your organization.
 
It's the simple things, done consistently and done well, that can be the biggest driver of improved quality and revenue.  Purposeful rounding has a direct impact on patients and staff, and the entire continuum of care. It is an organized process of systematic visibility done with a purpose.  Rounding establishes relationships so needs can be communicated.  It creates an openness based on trust and fosters the sharing of valuable information.  Barriers come down when rounding is practiced consistently, and visibility comes to be expected and anticipated.
 
The Power of Rounding
  • Build relationships of trust in a supplier-customer chain
  • Be accessible and role model behaviors
  • Gain knowledge of what is working well
  • Learn about teamwork and staff behaviors to be recognized, rewarded and encouraged
  • Address concerns or barriers in a timely manner to get work done efficiently
  • Listen to your customers
  • Validate consistency in employee performance
  • Work with customer to mutually solve opportunities for improvement
 
Types and Outcomes of Rounding 
TYPE OF ROUNDING
PURPOSE OF ROUNDING
BENEFITS OF ROUNDING
Leaders Rounding on Employees
Identify opportunities for improvement and work on mutual solutions
 
Recognize staff
  • Improved Employee Satisfaction from 10th to 75th percentile
  • Reduce Voluntary and Non Voluntary Turnover from 11.2% to 6.1%
  • Improve Retention from 82.5% to 87.2%
  • Decrease Vacancy Rate from 7% to 2%
Leaders Rounding on Patients
Learn what is working well and opportunities for improvement
  • Patients rounded on by Nurse Leaders reported satisfaction levels on average 59 percentile points higher than patients not rounded on by nurse leaders
  • Decrease patient complaints by 66%
  • Reduce Emergency Department LWOT from 4.5% to 2%
Interdepartmental Rounding
Accountability
 
Trust
 
Process Improvement
  • Increased customer and employee loyalty—improved employee and patient satisfaction
  • Decreased voluntary turnover due to building trust with staff and management
  • Improved interdepartmental relationships
  • Improved customer experiences
  • Ensured quality and safety
Senior Leader Rounding
Validate staff performance of using Words that Work/RELATE, and delivering service consistently
  • Increased customer and employee loyalty—improved employee and patient satisfaction
  • Decreased voluntary turnover due to building trust with staff and management
  • Improved interdepartmental relationships
  • Improved customer experiences
  • Ensured quality and safety
 
Our Curriculum and Certification Process
The best way to create an environment of “every patient, every time” is through consistent training, use and accountability.  This cannot be accomplished with a video or seminar.  Rounding is delivered through a multi-day “train the trainer” process.  Six to eight in-house facilitators are developed who become proficient in the model.  They then train your staff, and provide ongoing support.  Facilitators are certified since they will drive organizational self-sufficiency for Rounding, as well as sustainable outcomes.
 
Specific deliverables of Rounding include:
  • Expert onsite orientation and training
  • Certification of 6-8 in-house Rounding facilitators
  • Facilitation Guides
  • Participant workbooks
  
Please contact Marcy Vlachos at marcy.vlachos@healthstream.com for more information about Rounding.