RELATE™ On-Line Courseware

Creating a Patient-Centered Experience Using Consistent, Positive, Two-Way Communication - Every Patient, Every Time. 
For hospitals all over the country, HCAHPS scores are emphasizing positive and negative perceptions of quality of care. They play an important role in how patients and their physicians decide where to go for treatment. Patient satisfaction and service excellence are more important than ever before as a driver of improved outcomes and hospitals’ bottom lines. RELATE is our proven communication model to improve the patient experience.
Effective communication has a tremendous and immediate impact on patients, whose entire experience is determined by the level of positive interpersonal interaction at every touch point. While healthcare workers cannot always control the care delivery environment, we can control our ability to communicate effectively.
The RELATE on-line course focuses on how nurses and healthcare providers can improve the patient experience and clinical outcomes by enhancing communication skills and applying the RELATE model for two-way patient-centered communication with patients and their families.
This Course Is Essential for:
  • Improving patient communication and the impression of your healthcare organization, and HCAHPS scores.
Course Objectives:
After completing this continuing education activity, the participant should be able to:
  • Identify the differences between emotional and clinical needs of patients to decrease patient anxiety and promote patient satisfaction
  • Identify best practices that can be used to relieve patient anxiety and promote patient satisfaction
  • Consistently apply the RELATE model to nurse–patient interactions to promote effective communication
The Impact of This Course:
  • Increase positive perception of staff and hospital
  • Improve HCAHPS scores
  • Promote safety and provide comfort
The Features of This Course:
  • Scenario-based case studies
  • Video analysis and debriefing
  • Interactive practice exercises that reinforce learning of the RELATE model
This Course Supports:
  • Improvement of HCAHPS Scores
Recommended For:
  • All Hospital Employees (clinical)
  • All Hospital Employees (non-clinical)
Please contact Marcy Vlachos at for more information about RELATE On-Line Courseware.