Physician Coaching

Your physicians are a crucial partner in becoming the “best possible hospital.”  Whether patients are admitted directly, or from the Emergency Department, the physicians will form a lasting impression. They must be a collaborator in improving the quality of the patient experience.  Cultural transformation serves your patients best with physicians who are on board to improve performance. Yet sometimes engaging physicians is challenging, particularly when they are new to this.

We coach physicians to foster buy-in and role-modeling of consistent and effective patient centered care strategies that align with your strategy.  We teach them the essential skills they need, as well as provide them the opportunity to have a voice in improving how we care for our patients, and the actions and behaviors we all agree to to achieve Top Box HCAHPS scores.