Kelly Poindexter

Kelly Poindexter, RN, MSN
Performance Improvement and Research Coach
Kelly Poindexter serves as Performance Improvement and Research Coach for BLG, a HealthStream® Company, where she uses her passion for service excellence to assist healthcare organizations in understanding employee and patient satisfaction data, using the practice’s proprietary organizational assessment and measurement processes.
Kelly coaches and trains at all levels of healthcare – from senior leader teams to frontline staff - to identify organizational strengths and opportunities for improvement. Her expertise allows her to provide a personalized action plan to assist leaders in taking the next steps to bridge gaps in order to achieve service excellence. She leverages her experience as a clinical leader to guide partners in creating a culture of accountability and performance.
As a career nurse, Kelly brings fourteen years of clinical experience in ambulatory and acute care setting to her coaching role. Before joining BLG, she served in leadership as the Clinical Director of the Ambulatory Surgery and Pre Surgical Testing Evaluation departments at Baptist Hospital, the flagship of the Baptist Health Care system. She effectively increased volume year over year by increasing efficiencies, patient satisfaction, and employee and physician engagement. 
Kelly has experience in all areas of nursing including surgical services, geriatric and adult psychology, long term care, quality management, and regulatory preparedness. She received her Master of Science in Nursing Administration degree from the University of Alabama in Huntsville, AL.