On-Site HCAHPS Workshops

The HCAHPS Imperative for Creating a Patient Centered Experience Workshop
This one day event held on-site at your organization will inform and educate your leaders on what they need to know to about HCAHPS.  It will equip them to leverage your people and processes to improve patient perceptions of care, drive your HCAHPS scores to the highest levels, and maximize profitability.
  • We conduct our proprietary Rapid HCAHPS Diagnostic of your organization that includes expert analysis of your performance results, and our recommendations for overcoming your challenges to achieve top box scores prior to the Workshop.
  • We hold a facilitated session with Senior Leaders to review your Rapid HCAHPS Diagnostic results and our recommendations, and discuss Senior Leader championing of your performance
  • One-on-one interviews with Senior Leaders
  • All-Leader HCAHPS training and education session (1/2 day)
  • All Leaders receive a copy of our latest book The HCAHPS Imperative for Creating A Patient Centered Experience, your handbook for achieving and sustaining results.
  • Follow-up phone conference to gain feedback and critical insights as to the success of the event, identify key takeaways, and leverage momentum and learning to drive improvement at your organization.
For more information or to book contact Marcy Vlachos at marcyv@bhclg.com.