2014 National Conference Series
Thousands of healthcare professionals have benefited from our inspiring and informative learning experiences that  teach you how to create and sustain our proven model for CAHPS performance and patient centered excellence at your organization.
The purpose of this activity is to enable the learner to understand and acquire the tools and tactics that sustain results in a culture of patient centered excellence. Tuition is $499/person.
Memphis, TN             May 20-21, 2014 - Register
Philadelphia, PA        July 29-30, 2014 - Register

Leading Innovations in the Patient Experience
This conference is the educational event of choice for healthcare leaders who want to learn from industry experts, leaders and practitioners how to create a culture of Always for patients and families, and benchmark best practices and competencies needed to advance performance across your balanced scoreboard.
The Ritz Carlton, New Orleans, LA       September 16-17, 2014

Patient Experience Workshops - (1/2 Day) 

Tuition is $199/person

Measurement to Action

May 19, 2014 - The Peabody Hotel - Memphis, TN

Measurement and data, reports, and scorecards are only as important as the change they drive throughout the organization. The key is to use your measurement to focus attention, create alignment and drive action. Come learn how we train leaders, using evidence based measurement tools, to interpret and translate performance data into actionable behaviors that improve scores and improve performance.  

Creating Physician Champions

July 28, 2014 - Hyatt Regency at Penn’s Landing - Philadelphia, PA    

Your physicians are a crucial partner in becoming the “best possible hospital.” They must be a collaborator in improving the quality of the patient experience.  Cultural transformation serves your patients best with physicians who are on board to improve performance. Find out how we coach physicians to foster buy-in and role-modeling of consistent and effective patient centered care strategies that align with your strategy.