Stubblefield, Begovich, and Owens Presenting at 2012 Beryl Institue Conference

Date: 11/17/2011
Al Stubblefield, Beverly Begovich, and Katie Owens Presenting at 2012 Beryl Institute Conference:
Baptist Leadership group is proud to announce key members of our Leadership Team will be presenting at the upcoming 2012 Beryl Institute Patient Experience Conference.
Al Stubblefield, President and CEO of Baptist Health Care, has been named a Keynote speaker for the conference. His Keynote session is titled "Creating and Sustaining a Culture of Patient-Centered Excellence." View Keynote Session Details 
Beverly Begovich and Katie Owens, BLG's practice leaders, will be leading the pre-conference workshop titled "The HCAHPS Imperative for Patient-Centered Care." Through this practical, hands-on learning event, participants will discover how to make a lasting impact on their organization’s HCAHPS scores to improve the quality of the patient experience from door to home care. By sharing best practices in HCAHPS communications, education and results sharing and providing a framework for matching data performance to evidence-based tools and tactics, the session will help participants walk away with an action plan tailored to their organization. Participants also receive access to Baptist Leadership Group’s Rapid HCAHPS Diagnostic tool and a copy of their latest book, The HCAHPS Imperative for Patient-Centered Excellence. View Workshop Details
Katie was also interviewed for The Beryl Institute's Monthly Member Spotlight for January 2012. Read the interview by clicking here.
About Baptist Leadership Group
Baptist Leadership Group is a consulting practice owned by Baptist Health Care, the nationally known pioneer of performance excellence in healthcare.  We provide Patient Centered Excellence Consulting, coaching and teaching organizations how to keep patient at the center of the healthcare experience.  Our tools, tactics and best practices are evidence-based, outcomes driven, and tested and proven at our own living laboratory at Baptist Health Care.  We provide custom, individualized coaching to hospitals and healthcare organizations nationwide with the mission of helping health care organizations improve patient-centered excellence.  The results are measureable, sustainable increases in patient satisfaction, employee engagement, quality outcomes, and profitability.  Visit or call us at 850.469.7858

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