Baptist Leadership Group Announces New Practice Leaders

Date: 09/13/2011
Baptist Leadership Group Announces New Practice Leaders:
 
Pensacola, FL (September 13, 2011) – Baptist Leadership Group, a consulting practice owned by Baptist Health Care, the nationally known pioneer of performance excellence in healthcare, named Beverly Begovich and Katie Owens as Practice Leaders for the organization. Begovich is the former Consultant Leader, with over 30 years in the healthcare industry in positions from Nurse Manager to senior administrator.  Owens is the former Director of Performance Improvement and Research, and brings special expertise in measurement coaching and HCAHPS performance improvement.
 
Both leaders will provide oversight and management of the practice, and will serve as ambassadors for the culture that has propelled Baptist Health Care to achieve world class patient satisfaction results for almost two decades. They will lead the Baptist Leadership Group team in providing service and performance excellence coaching, training and best practices to hospitals and health systems across the country. 
 
Both have been elevated from within the practice and have worked extensively with client partners driving sustainable outcomes in service excellence and performance improvement.
 
About Baptist Leadership Group
Baptist Leadership Group is a consulting practice owned by Baptist Health Care, the nationally known pioneer of performance excellence in healthcare.  We provide Patient Centered Excellence Consulting, coaching and teaching organizations how to keep patient at the center of the healthcare experience.  Our tools, tactics and best practices are evidence-based, outcomes driven, and tested and proven at our own living laboratory at Baptist Health Care.  We provide custom, individualized coaching to hospitals and healthcare organizations nationwide with the mission of helping health care organizations improve patient-centered excellence.  The results are measureable, sustainable increases in patient satisfaction, employee engagement, quality outcomes, and profitability.  Visit www.bhclg.com or call us at 850.469.7858
 


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