April Fairey

April A. Blankenship RN, MSN, CNOR
Patient Experience Coach
April Blankenship brings 18 years of clinical and leadership experience in healthcare to the group with 14 of those years served at Baptist Health Care.  April began her career at Baptist Health Care in 1995 as a staff nurse in the Ambulatory Surgical department. The following year April experienced the culture change with a focus on branding the organization as “The Best Hospital in America”.  The organization realized a shift from very poor patient satisfaction results to those consistently in the 99thpercentile as measured by Press Ganey in 1998. April was promoted to Clinical Manager of Surgicare in 2001 and then to Director of Surgical Services in 2007.  Under her leadership, Baptist Hospital Surgical Services experienced significant improvements in quality and efficiency and also gained an outstanding reputation in the community.  April has been recognized for excellence in people development as well as being identified as a role model for the leadership core competency of communication.
In 2002, based on consistent Press Ganey Ambulatory Satisfaction scores in the 99th percentile, April was named Nurse Manager of the Year for Baptist Hospital. Under April’s leadership, Surgicare was awarded the Press Ganey Summit Award “Top Performer in Satisfaction” for Ambulatory Patient Satisfaction in 2008.  She was the first ambulatory leader in the organization to receive this designation.  April has completed a certificate of mastery in Surgical Services Management and also maintains her certification for operating room nursing.  April graduated with a Master of Science in Nursing from Spring Hill College in Mobile, Alabama with a 4.0 GPA and was then inducted into the National Honor Society of Nursing, Sigma Theta Tau.
April represented Surgical Services for Baptist Health Care during the process for the Malcolm Baldrige Award application and preparedness and then assisted the organization with meeting the Baldrige criteria. In 2003, Baptist Health Care was awarded the Malcolm Baldrige National Quality Award.
April has a passion for people development and a strong desire to make a positive impact on healthcare organizations across the country.  As a seasoned clinician, she has a strong commitment and dedication to impacting patient outcomes in a positive manner through staff and team development, patient and physician satisfaction as well as positive employee morale.