Anne Mendoza

Anne Mendoza RN, MS
Nurse Consultant and Coach
As a consultant for BLG, a HealthStream Company, Anne coaches hospitals and healthcare organizations across the country to achieve and sustain excellence in how they deliver care to patients and families. She also teaches the best practices, tools and tactics that drive performance in patient experience and HCAHPS, enhance employee engagement and improve the culture of the work environment. Her clients experience measurable and sustainable results in patient and employee satisfaction, and overall performance improvement.
With over 20 years of healthcare experience, Anne most recently led performance improvement at a large health system in Southern California. Her work drove measureable outcomes in patient experience for inpatient, outpatient, and ancillary areas, as well as throughout the integrated medical group and physician network. She led the development of key strategies and tactics, identified appropriate resources, engaged key stakeholders, and oversaw house-wide communication for the initiative.
Anne is a decisive leader with proven success in increasing patient satisfaction and loyalty, identifying growth opportunities, and enhancing operational efficiency within the healthcare industry. Adept in performing within dynamically changing environments requiring focused decision-making, she is skilled at building cultures of service excellence and accountability, developing leaders, and engaging employees.
Anne earned her undergraduate degree and Master of Science in Exercise Physiology from the University of Southern California. She is also a Registered Nurse.