Accountability and Goal Alignment

If you want to achieve world-class levels of performance, you must hold leaders accountable for achieving results, and align the actions and behaviors of staff to help reach the desired outcome. Yet, often times we hear that accountability is the biggest obstacle for organizations to overcome. The essential first step for long-term success is the introduction and hardwiring of an accountability system to achieve desired outcomes. It creates clarity for everyone, with a focus on outcomes, through a consistent approach with pre-determined consequences — positive or negative for achievement of patient centered excellence. Goal setting forms an accountability framework at the organizational level and throughout the leadership ranks.

 

We coach, measure and assess Performance Management including Goals and Leader Alignment.  We help you focus organizational goals and specific leader alignment to service goals to achieve sustainable improvement in patient and employee satisfaction. Consequences are established for achieving or not achieving performance goals.  Our recommendation includes:

  • Aligning weights to drive the results (weights should be focused where you want to see the behavior change)
  • Ensure effective goal cascading from senior leaders to the director/manager level
  • Use monthly review to validate that the leader is coaching employees and provide feedback

Contact us for more information.